Est. 2014 · COPC-Aligned Operations

New York City · Noida · Bangalore COPC-Aligned Operations

Conversantix — business
process outsourcing, run
as your operation.

Conversantix is a business process outsourcing company. We run outsourced customer support, sales and back-office operations for our clients, from our offices in New York City, Noida and Bangalore.

What we operate ↓

Delivery Footprint Est. 2014

Three operating offices

New York City, Noida and Bangalore — the offices our teams work from and our clients' operations are run from.

Customer Operations

Sales Operations

Back-Office Operations

Quality & Workforce

What we operate

Inbound Customer Support

Email & Chat Support

Technical Support

Customer Retention

Outbound Sales

Back-Office Processing

Quality & Workforce Management

What We Operate

Business processes we run for our clients

Conversantix takes responsibility for the process itself — the people, the workflow, the quality framework and the reporting. These are the four families of work we operate.

Customer Operations →

Inbound voice, email and chat, omnichannel support, technical support and helpdesk, customer retention

Sales Operations →

Outbound calling and sales, lead qualification, appointment setting

Back-Office Operations →

Data entry and data processing, order management, document processing

Quality & Workforce →

Quality monitoring and QA, workforce management for customer-facing operations

Explore our services → See how outsourcing works →

Where We Operate

Three operating offices across the United States and India

Our teams work from, and our clients' operations are run from, three Conversantix offices. Cross-border delivery between them is part of how we staff a programme.

New York City

United States

Noida

India

Bangalore

India

How We Run Operations

Outsourced, but never opaque

We don't use fake logos or fabricated credentials. Here is how the work actually runs.

We Own the Process

When you outsource a process to us, we take responsibility for running it — recruiting and training the team, managing the workflow day to day, and reporting on how it performs. You keep the oversight; we carry the operation.

COPC-Aligned Quality

Quality monitoring, calibration and coaching follow the COPC Customer Experience Standard. Evaluations are scored by contact type, calibrated regularly, and fed back into coaching rather than filed away.

Workforce Management Built In

Forecasting, scheduling and real-time management are part of running the operation, not an add-on. Occupancy and shrinkage are managed deliberately so service levels hold without burning the team out.

Performance Reporting

You see the same numbers we do — KPI summaries, quality results and volume reporting against the metrics agreed at the start. No black box, and no reporting you cannot trace back to the work.

Also Available

Operational consulting, where you keep the team

Not every operation should be outsourced. Where you want to keep a process in-house, we also work as consultants — auditing the operation, building the quality and workforce frameworks, and coaching your own team leads. It is a smaller part of what we do than the operations we run, and we will tell you plainly which route fits your situation.

Operational consulting → Engagement scenarios →

Get Started

Have a process you are thinking of outsourcing?

Tell us what the process looks like today — the volumes, the channels, the systems it runs through. We will come back to you on whether it is a fit, and what moving it would involve.

Discuss an outsourcing requirement Explore our services