How does Conversantix work with our team?

We embed in your team — joining calls, reviewing recordings, coaching agents and leads directly inside your existing tools.

Who does Conversantix serve?

Growth-stage companies with 10–300 customer-facing agents across healthcare SaaS, e-commerce, fintech, and professional services globally.

How long until we see results?

Measurable CSAT or AHT movement typically appears within 4–6 weeks. Significant results arrive by week 8–12.

What is COPC and why does it matter?

COPC is the global gold standard for CX operations used by Fortune 500 companies and top BPOs. We structure every engagement around COPC KPIs including CSAT, AHT, FCR, Service Level, Shrinkage, and Quality Monitoring.

Est. 2014 · COPC-Aligned Methodology

Remote-First COPC-Aligned Practice

Every customer
conversation is a
chance to grow.

We transform how growth-stage companies handle customer conversations — turning support, retention, and satisfaction into a measurable revenue engine.

See Real Results ↓

How We Work COPC-Aligned

Your baseline first

We measure where you are before we agree what to change.

Reputation Growth

CSAT Optimisation

Conversion Strategy

Retention Programs

Why clients choose us

Customer Operations Experience

Customer Retention Focus

Data-driven Approach

Performance Reporting

US BPO Expertise

Outcome Accountability

Remote-First Delivery

What We Measure

Metrics you can report to your board

We agree the baseline and the target for each of these before an engagement starts, so progress is measured against your numbers — not an industry average.

Customer Satisfaction

CSAT tracked against your agreed baseline

Retention

Churn measured before, during and after the engagement

Conversion

Revenue impact of the conversations your team already has

Quality

COPC-aligned quality monitoring and coaching

Agreed KPIs

We define the metrics and the timeline with you before the engagement begins, so there is no ambiguity about what success looks like.

Your Baseline

Progress is measured against your own starting numbers, not an industry benchmark or a blended average.

COPC-Aligned

Our quality, measurement and coaching practice follows the COPC Customer Experience Standard.

Why Trust Us

Built on expertise, not promises

We don't use fake logos or fabricated credentials. Here is what we actually bring.

Customer Operations Experience

Our team has directly managed BPO operations, inbound support teams, and CX programs for US and global clients. We know what it's like to own CSAT as a KPI — because we have.

Customer Retention Focus

Retention is our primary metric — not vanity traffic or brand awareness. Every engagement is designed around reducing churn and increasing lifetime value, with measurement built in from day one.

Data-Driven Approach

We agree on baselines before we start and deliver reports you can take to your leadership team. No vague deliverables, no sliding goalposts. Numbers move or we go back in.

Performance Reporting

You get weekly KPI summaries, monthly deep-dive reports, and full transparency into what's working and what isn't. No black-box consulting — you own everything we build.

How We Engage

Challenge. Action. Result.

Three engagement patterns we run most often. Each starts by establishing your baseline, then agreeing the target with you.

Healthcare SaaS · US

Support Quality

Scripting & Escalation Redesign

Inbound support engagement

Rebuilding inbound support scripting and escalation logic, so quality improves without adding headcount.

E-Commerce · UK + US

Revenue

Consultative Selling Enablement

Retail & e-commerce engagement

Retraining CX teams as consultative sellers, and attributing revenue to support conversations that were previously untracked.

Fintech · Series B

Retention

Churn-Risk & Proactive Outreach

Subscription business engagement

Building churn-risk identification and proactive outreach where none existed, then measuring monthly churn against the starting rate.

View Full Case Studies →

Every customerconversation is achance to grow.

Metrics you can report to your board

Built on expertise, not promises

Challenge. Action. Result.

Every customer
conversation is a
chance to grow.