We use cookies to improve your experience, analyse site traffic, and personalise content. By clicking "Accept", you consent to our use of cookies. Privacy Policy
Conversantix ("we", "us", "our") is a customer experience consulting firm. Our contact email is Support@conversantix.com. This policy explains how we handle personal data collected through conversantix.com.
2. What Data We Collect
We collect the following types of data:
Contact form data: Name, company, email address, team size, CSAT score, and the description of your CX challenge — submitted when you book a strategy call.
Email communications: When you email us at Support@conversantix.com, we retain that correspondence.
Analytics data: Anonymised page view data, browser type, referring pages, and session duration collected via analytics tools (no personally identifiable information is stored in analytics).
Cookie data: See Section 3 below.
3. Cookies
We use the following categories of cookies:
Strictly necessary cookies: Required for the website to function. Cannot be disabled. These include your cookie consent preference.
Analytics cookies: Help us understand how visitors use the site (e.g. which pages are most viewed). These are anonymised and only set if you accept cookies.
Functional cookies: Remember your preferences to improve your experience.
You can manage your cookie preferences using the banner displayed on your first visit, or by clearing your browser cookies at any time.
4. How We Use Your Data
To respond to your enquiry and schedule your strategy call
To send relevant information about our services (only when you've requested it)
To improve our website based on aggregated analytics
We do not sell, rent, or trade your personal data with third parties
5. Contact Form Data
Information submitted via our contact form is stored securely and used solely to respond to your enquiry. We do not share form submissions with third parties unless required to deliver the service you've requested.
6. Email Usage
Emails you send to Support@conversantix.com are retained for the purpose of correspondence only. We do not add you to marketing lists without explicit consent.
7. Data Retention
Contact form data is retained for up to 2 years. Analytics data is retained in aggregated, anonymised form. You may request deletion of your personal data at any time by emailing Support@conversantix.com.
8. Your Rights
You have the right to: access the personal data we hold about you; request correction or deletion; object to processing; and withdraw consent at any time. Contact us at Support@conversantix.com to exercise any of these rights.