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Careers

Work that actually matters

We're a remote-first team. We look for people who've been inside operations, understand what it means to own a KPI, and care about the outcome more than the process.

Why Join Us

What it's like to work here

Fully Remote

We are 100% remote, with team members across the US, UK, India, and UAE. You work where you work best — we care about output, not office hours.

Outcomes-Driven

Everything is measured. You'll know exactly what success looks like on day one. We celebrate results, not effort reports.

Real Client Impact

You're not building decks that gather dust. Our work goes live, coaches real teams, and shows up in real CSAT and retention numbers.

Learn from the Best

We build everything on COPC principles — the same framework used by Amazon, Teleperformance, and Concentrix. You'll come out sharper.

Open Positions

Current openings

No Open Roles Right Now

We're a lean team. When we grow, we hire carefully. If you believe you'd be an exceptional fit — especially if you have BPO operations or CX strategy experience — we want to hear from you.

Send a Speculative Application

What we look for in speculative applications

  • Hands-on experience managing or coaching customer-facing teams
  • Familiarity with CSAT, AHT, FCR, or other COPC-standard KPIs
  • Experience in BPO operations, CX consulting, or call centre management
  • Ability to write clearly and communicate findings to senior leadership
  • Bias for action and a track record of outcomes over activity

Not looking for a role — just want to work with us?

Book a free strategy call to explore how we can improve your CX outcomes together.

Book a Strategy Call