Conversantix provides customer experience consulting services including CSAT optimisation, retention strategy, conversion training, and reputation management. The specific scope of each engagement is defined in a written Statement of Work (SOW) agreed before work commences.
All engagements begin with a written SOW outlining deliverables, timeline, and fees. Payment terms are specified in each SOW — typically 50% upfront and 50% on completion of the defined phase. We accept payment via bank transfer, Wise, and Stripe. Late payments (beyond 14 days) may incur a 2% monthly fee.
All strategy documents, playbooks, scripts, and frameworks created during your engagement are owned by you upon receipt of full payment. We retain the right to reference the engagement type (not its contents) in anonymised case studies unless you request otherwise in writing.
Conversantix provides strategic advice and implementation support. Outcomes depend on your team's execution of agreed strategies. We are not liable for business outcomes that result from failure to implement recommendations, market changes outside our control, or pre-existing technical or operational constraints not disclosed during scoping. Our maximum liability in any engagement is limited to fees paid for that specific engagement.
You may cancel an engagement with 14 days written notice. Work completed up to the cancellation date will be invoiced at the agreed day rate. Upfront payments for work not yet commenced are refundable within 30 days of cancellation request. We reserve the right to cancel an engagement if access to necessary team members, data, or systems is not provided within 10 business days of project start.
Both parties agree to keep all engagement materials, business data, and client information confidential. We will not share your company's data, strategies, or performance metrics with any third party without your written consent.
These terms are governed by applicable law. Disputes will first be addressed through good-faith negotiation before any formal proceedings.
Questions about these terms: Support@conversantix.com